Refund Policy (30-Day)

For all paid products sold on wpsupporting.com (e.g., Pro licenses, bundles, digital downloads), we offer a 30-day money-back guarantee counted from the purchase date.

If you request a refund within 30 days and your request meets the conditions in this policy, we will refund the full amount paid.

This guarantee is an additional benefit and does not limit your statutory EU/Bulgarian consumer rights.

If you are an EU consumer, you generally have the right to withdraw from an online contract within 14 days without giving a reason.

Important for digital products:
Under EU rules, the right of withdrawal for digital content can end once you start downloading/using it, if you explicitly consent to immediate delivery.

Even when the statutory 14-day right does not apply, our 30-day money-back guarantee may still cover you (see Section 1 and 3).

We approve refunds in these cases:

• The product does not work as described and our support cannot resolve it.
• Critical bugs or incompatibility with a standard WordPress/WooCommerce setup.
• Duplicate purchase of the same product.
• You changed your mind and request a refund within 30 days.

We may ask for basic details (site URL, screenshots, logs) so we can troubleshoot first.

Refunds are not granted in these situations:

• Requests made after 30 days from purchase.
• Issues caused by custom code, unsupported themes/plugins, or server misconfiguration we did not provide.
• You refuse to provide minimal information needed to verify the problem.
• Abuse (repeated refunds, fraud, chargeback abuse).
• Custom development or one-off services that have already been fully delivered and accepted in writing (unless defective).

Send your request to: support@wpsupporting.com

Please include:

• Order number (if you have one)
• Product name
• Email used at checkout
• Short reason for refund
• Your site URL (only if this is a technical issue)

We normally respond within a few business days.

Approved refunds are returned to the original payment method.

Processing time depends on the payment provider, usually 5–10 business days after approval.

Most plugins on wpsupporting.com have a free version. Free downloads have no charge and no refund needed.

If you have questions about refunds, contact:

WPMEGAHOST EOOD
Dobrich 9300, 12 Zahari Stoyanov St., entrance B, floor 2, ap. 3, Bulgaria
Email: support@wpsupporting.com