Acceptable Use / Abuse Policy

This AUP sets clear rules, prevents abuse, and allows us to suspend or terminate access when rules are broken.

This policy applies to:

• Visitors and registered users of wpsupporting.com
• Users of our free and Pro plugins
• License holders and any sites where licenses are activated
• Any API or license validation services we operate

You may:

• Download and use our free plugins on your own sites
• Use Pro features only under a valid license and within its site limits
• Use our support channels for legitimate product/service issues
• Share feedback, bug reports, and feature requests in good faith

You must not engage in any of the following:

3.1 Illegal or harmful activity

• Use our website, plugins, or services for any illegal purpose
• Upload, distribute, or host malware, phishing pages, spam, or harmful code
• Attempt to gain unauthorized access to our systems or other users’ accounts

3.2 License abuse

• Share, resell, or distribute license keys to others outside your plan limits
• Use a Personal/single-site license on multiple unrelated client sites
• Attempt to bypass license checks, activation limits, or renewal logic

3.3 Reverse engineering & piracy

• Decompile, modify, or obfuscate our Pro licensing code to remove restrictions
• Redistribute Pro versions or “nulled” copies
• Repackage or sell our plugins under another name

3.4 Service disruption

• Run automated scripts/bots that overload our servers (brute force, scraping, DDoS-like behavior)
• Probe, scan, or test our infrastructure without permission
• Abuse support channels with spam, threats, or repetitive bad-faith requests

3.5 Misrepresentation

• Pretend to be WPSupporting.com, our staff, or our partners
• Use our branding/logos to mislead customers without written permission

If we detect abuse, we may, without prior notice:

• Suspend or terminate your account
• Revoke or block a license key
• Limit access to downloads, updates, or API endpoints
• Refuse support for abusive users
• Report illegal activity to relevant authorities where required

We decide enforcement based on severity, frequency, and risk to our users and infrastructure.

If you discover a security vulnerability, email support@wpsupporting.com with subject:

“Security Report – [Product Name]”

Do not publish the issue publicly until we confirm and patch it. This helps protect all users.

We may update this AUP as our products or services evolve. The “Last updated” date will be revised accordingly.

Questions or reports of abuse:

Email: support@wpsupporting.com
WPMEGAHOST EOOD
Dobrich 9300, 12 Zahari Stoyanov St., entrance B, floor 2, ap. 3, Bulgaria